'Contact us' - how?!

[MinxyKitten]

Morning all.

I have just logged on to Q to use the 'contact us' email form to inform them of a DSR return and it is no longer there! I understand that this information needs to be in writing, so how, exactly, am I meant to do it now?! It does say that customer service reps are available to deal with queries on FB and Twitter - are they really subjecting us all to using social media as the only means of written contact? There is a postal address but by the time Royal Mail decide to deliver the refund, minus postage, would have been refunded - and you know how long that takes!! Are Q and RM as bad as each other? Hmm?! Does anyone know of the email address for customer service please?

On the subject of social media - does the fact that they constantly promote this sicken anyone else? I am tech savvy, but there are still thousands who aren't, especially the elderly. My mum (whilst not elderly) has never used a computer or mobile in her life, and refuses to, but often complains about presenters not reading sizes out and telling customers to check online. She has made a bit of a stand lately and hasn't shopped, hehe!

 

[srhgts]

You could try [email protected]. I usually get a response much faster using that than via the contact form anyway.

 

[Akimbo]

i had an email returned yesterday to this address so I used [email protected]. I've sent my emails to both addresses for a while because one or the other isn't always available to accept my email.

I never managed to get the web form to work since the new website was launched, plus I can keep a cope in my email account whereas the webform doesn't allow this.

 

[MinxyKitten]

Ah, brilliant! Thanks both. I have sent it to both addresses, just in case! Thanks again :mysmilie_59:

Ooh edited to say I had an email confirmation back from the customer care address

 

[Akimbo]

You don't suppose they've blocked messages from my email address? :mysmilie_454:

Just because I'm paranoid doesn't mean they're not out to get me! :mysmilie_495:

 

[miss molly]

I had to hunt around for the emails to cancel under DSR they have made it very hard for people to contact them.

 

[Sazza]

Hmm contact online via social media only if you don't know the e-mail address...........not very helpful for then tens of thousands of people who are not on social media!!!! :taphead:

 

[Minnehaha]

Morning all.

I have just logged on to Q to use the 'contact us' email form to inform them of a DSR return and it is no longer there! I understand that this information needs to be in writing, so how, exactly, am I meant to do it now?! It does say that customer service reps are available to deal with queries on FB and Twitter - are they really subjecting us all to using social media as the only means of written contact? There is a postal address but by the time Royal Mail decide to deliver the refund, minus postage, would have been refunded - and you know how long that takes!! Are Q and RM as bad as each other? Hmm?! Does anyone know of the email address for customer service please?

On the subject of social media - does the fact that they constantly promote this sicken anyone else? I am tech savvy, but there are still thousands who aren't, especially the elderly. My mum (whilst not elderly) has never used a computer or mobile in her life, and refuses to, but often complains about presenters not reading sizes out and telling customers to check online. She has made a bit of a stand lately and hasn't shopped, hehe!

MK: after reading your post, I had a look on Q's website [I, too, have no desire to join Facebook or Twitter]. You can cancel by post (get proof of posting, and this will suffice), or by email. Here goes:

Go to Customer Care and Click on Customer FAQs
Go to Returns - in blue box top LHS - and click
Go to Do I have to pay to return an item - and click
Go to I want to cancel an item under Distance Selling Regs - and click
4th para Please contact us by email or in writing - and click on email.

You will find yourself back at the 'contact-us-via-email form' of yesteryear!

Jayx

 

[deanos]

https://www.qvcuk.com/CustomerServiceEmailView?cookie=set&langId=-2&storeId=10252&catalogId=10152

 

[MinxyKitten]

This was in my reply (how quick?!)

In regards to the web forms on our website, they have been temporarily
removed as we feel that if you give us a call on 0800 51 41 31, you will
receive a quicker resolution to your query. However for returns under the
DSR, you can send us an email at [email protected] directly and we will
process your request, alternatively you can also write to us at:

QVC
Department Q
Liverpool
L70 2QA

 

[MinxyKitten]

MK: after reading your post, I had a look on Q's website [I, too, have no desire to join Facebook or Twitter]. You can cancel by post (get proof of posting, and this will suffice), or by email. Here goes:

Go to Customer Care and Click on Customer FAQs
Go to Returns - in blue box top LHS - and click
Go to Do I have to pay to return an item - and click
Go to I want to cancel an item under Distance Selling Regs - and click
4th para Please contact us by email or in writing - and click on email.

You will find yourself back at the 'contact-us-via-email form' of yesteryear!

Jayx

Ah, there is it!! Many thanks for that :mysmilie_14:

 

[Ruthmay]

Surely they are required by law to provide a contact address? never heard anything like it! they just sink lower and lower.

 

[Akimbo]

I'd still prefer to send my own email so I can keep a copy.