Not directly related to P&P charges, but it does bug me when they send out items in huge boxes which the courier then refuses to take back because it is too large! They delivered it to start with, so why not? In the end, I phoned Q but they didn't really want to help, just suggested I shove it into a big bin liner and use that! Fortunately, I had a sturdy Amazon box I could use instead and went via Royal Mail as they had the best price for the service I needed. I also noticed that the Hermes service that Q link you to via their website only covers up to £50 in value. What's the point in that?
And it really grates that Q charge P&P on items that are sent direct from the manufacturer, who normally don't charge. I noticed it with Peony. I guess Q just add on that extra £5.95 for simply passing on the order details? Money for old rope IMO.
Presenters need to be retrained too - Chuntley was selling leggings last night and told us all that we should be buying them in every colour. She then went on to remind us that we'll get the cheaper P&P for buying more than one pair. Well, not if you want all those different colours. How many did order more and got stung for a huge charge? Does she really not know after all this time? or is it just semantics to confuse customers?
And it really grates that Q charge P&P on items that are sent direct from the manufacturer, who normally don't charge. I noticed it with Peony. I guess Q just add on that extra £5.95 for simply passing on the order details? Money for old rope IMO.
Presenters need to be retrained too - Chuntley was selling leggings last night and told us all that we should be buying them in every colour. She then went on to remind us that we'll get the cheaper P&P for buying more than one pair. Well, not if you want all those different colours. How many did order more and got stung for a huge charge? Does she really not know after all this time? or is it just semantics to confuse customers?
