Chat room update

ShoppingTelly

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I've noticed the chit room has barely been used at all today....
(dying out already just like it did before)
and all normal chat seems to be resumed in the chat room...

so the question begs "was the chit room and change really necessary" in my opinion No!

In answer to John's post...John in my opinion No I dont think any more options... are a good idea or are necessary....
what is necessary is the.. abusive, intimidation, and childish behavior knocked on the head as soon as possible, and perpetrators removed, then all can get back to normality.

Mirabelle.
 
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Hello John

I think the idea of both chatrooms running side by side could be the answer for those who feel that switching between the two is too much bother or divisive. They can then participate in both areas if they wish. I would also suggest that the 'turn off' facility be kept, so that those who are only interested in Rocks chat can view without having to see chat about other topics.

It's a thankless task having to try and please all of the people all of the time, and as ever, your willingness to listen is what sets you apart from other jewellery outlets.

:doggie:
 
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Hi John,

I had been wondering about something along the lines of a "lock-in lounge" where folk could go to chat about anything and keep up with Rocks chums, but also see what's going on in the auction room, should they spot something they'd like to purchase. This "lounge" would be out of sight of general public view, but easily accessible to those who wanted to make a specific point of entry by (for instance) use of a separate password.

This may be too technically difficult, I simply don't have the level of knowledge to figure that out, but if you are going the two rooms route then perhaps that could be considered. That way chit-chatters could continue without causing irritation to others, or embarrassment to you. <a href="http://plugin.smileycentral.com/http%253A%252F%252Fwww.smileycentral.com%252F%253Fpartner%253DZSzeb008%255FZNxpt484YYGB%2526i%253D13%252F13%255F4%255F6%2526feat%253Dprof/page.html" target="_blank"><img src="http://smileys.smileycentral.com/cat/13/13_4_6.gif" alt="SmileyCentral.com" border="0"><img border="0" src="http://plugin.smileycentral.com/http%253A%252F%252Fimgfarm%252Ecom%252Fimages%252Fnocache%252Ftr%252Ffw%252Fsmiley%252Fsocial%252Egif%253Fi%253D13%252F13_4_6%2526uiv%253D3.0/image.gif"></a>

Many thanks.

Argey
 
I have read these comments and viewed chat over the past few days and, for what it's worth, here's my two-penneth worth ....

I joined Rocks in August, not long after the launch, when there were two chatrooms. In my opinion, going to the one was better and judging by the scenario now with two chat rooms, I am more convinced that one is the way to go. I think that with the two, people are even more alienated than before, and there has been a decidedly "us and them" attitude. To be honest, I think it has made matters worse. In particular today, as Mirabelle has already stated, one chat room has died and the Rocks' chat is anything but jewellery.

I understand that people could find one chat room intimidating and there was a "clique" - this was not at all deliberate but there are chatsters who have made friends, who know and are concerned about each others' private lives so there will be private conversations going on between these people. In my opinion, whenever people have come into the chatroom, especially "newbies" they are always made welcome and if there is a private conversation going on, then if you don't want to, don't participate. Often there are private conversations going on between several people, I have been guilty of this myself, and then I tend to put the name of the person to whom I'm chatting first.

In my opinion, I think the answer is to have one chatroom constantly monitored and then to immediately deal with chat that is not appropriate. I understand the reasons why Steve decided on the two chat rooms and I am very sorry that advertising has been lost (again, in my opinion, the person who pulled the plug was very narrow-minded!!) but I would think you gain more customers because of it rather than lose. For some, it is a friendly get together, meet up with friends and when there are items being auctioned that you're not interested in, it's an excuse to stay rather than wander off. As Mirabelle pointed out, people have the option to turn off chat.

I know I've rambled somewhat but I hope you get the gist of it all and thanks for reading.

Best wishes,
Eunice
 
Mad4Gems said:
Hi Argey

I do see your point of view on this issue. It SHOULDN'T matter who the Mods are, guidelines should be respected, but unfortunately, I do think in reality that it may put people off volunteering to be Mods if they feel uncomfortable 'telling off' friends. As has been mentioned, at the moment there seems to be a lot of ill feeling between certain parties, and I can see the potential for people to say or feel "who does so and so think they are, telling me I can't say this or that".

If the Mods are anonymous, guidelines put in place, for both them and the chatters, any dissatisfaction over moderation (that is totally justified) can not then get personal.

Just my take on the situation of course, it's all a bit of an unknown quantity at Rocks, unlike here at ST where we all knew who the Mods were on here when we joined and accepted it.

:doggie:
Click to expand...

Sorry m4g I still think the moderators should be know to all (if rocks decide to go that way). Peeps will eventually work out who they are anyway.
 
JohnBennett said:
Hello everyone,

Thanks for all your feedback on the chat.

I know that many have felt that the changes were poorly handled on our part, and for that I apologise.

We developed what we thought was a good solution to some of the issues and were keen to get it released as soon as it was ready. I must admit that I did not forsee at all that the changes would be so divisive.

One thing I must make clear is that interaction with the presenters is a key part of what the Rocks Chat is for. On reflection, I think that this was unclear in the way we worded the pop-up so I have changed the wording.

We are looking in to making a third option available which would show both rooms in one place, with the posts in different colours to make it easier to see which was which. You could then participate in both chats from one place. Any feedback you can give me on this idea would be great.

Kind regards

John Bennett
Click to expand...

Hi John, thanks for your post...I can imagine that after all the hard work with the mag, and then them pulling it, your actions were a knee-jerk reaction...Still think they need to live in the real world though lol...I do hope you can get them to reconsider, especially as they must have put in a fair amount of time too...

Re having the 2 chats side by side - that's fine, but all would still be on show, so may as well be one chat and be done with it! I'd suggest just emphasise the need for politeness, awareness of the nature of the chatroom etc.

Why not send everyone, including new people, an e-mail reminding them of the rules but in a nice way? Conflicts always happen on forums, but as this is a selling site, it's more damaging when it does. People need to be aware of this. The rules are there on the site, but maybe a user-friendlhy version is needed...Someone did get them flashed up when she said something about going off for a bit...She was going to make the tea fgs...

Maybe have a pop-up (haven't read the new one yet btw...), when people log on, saying Welcome to Chat, we love you being here, please join in but in view of the nature of this forum, please keep the chat away from very personal issues...

Whoever has been cliquey or nasty knows who they are, so perhaps they can resolve to reform!

Must admit I've had one-to-one convos with friends on there when we've been too lazy to e-mail or pick up the phone - hope that hasn't put anyone off and I apologise if it has...

Perhaps we can all resolve to make a point of welcoming newbies too and encouraging them to jump in...
 
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jacky said:
Hi John, thanks for your post...I can imagine that after all the hard work with the mag, and then them pulling it, your actions were a knee-jerk reaction...Still think they need to live in the real world though lol...I do hope you can get them to reconsider, especially as they must have put in a fair amount of time too...

Re having the 2 chats side by side - that's fine, but all would still be on show, so may as well be one chat and be done with it! I'd suggest just emphasise the need for politeness, awareness of the nature of the chatroom etc.

Why not send everyone, including new people, an e-mail reminding them of the rules but in a nice way? Conflicts always happen on forums, but as this is a selling site, it's more damaging when it does. People need to be aware of this. The rules are there on the site, but maybe a user-friendlhy version is needed...Someone did get them flashed up when she said something about going off for a bit...She was going to make the tea fgs...

Maybe have a pop-up (haven't read the new one yet btw...), when people log on, saying Welcome to Chat, we love you being here, please join in but in view of the nature of this forum, please keep the chat away from very personal issues...

Whoever has been cliquey or nasty knows who they are, so perhaps they can resolve to reform!

Must admit I've had one-to-one convos with friends on there when we've been too lazy to e-mail or pick up the phone - hope that hasn't put anyone off and I apologise if it has...

Perhaps we can all resolve to make a point of welcoming newbies too and encouraging them to jump in...
Click to expand...

Whilst I'll admit that as I hear different opinions from you all that my own feelings can become confused. However I do think that the welcome offered to newbies is already excellent, even before they've come in to chat (Mirabelle in particular would don her top hat and stripe waistcoat to invite people in to chat).

I think there's a huge difference between a clique and a group of friends. A clique will deliberately try to keep others at a distance, whereas a group of friends are just chatting and anyone is welcome to butt in.

Argey x
 
bargainhunter said:
Sorry m4g I still think the moderators should be know to all (if rocks decide to go that way). Peeps will eventually work out who they are anyway.
Click to expand...

Don't be sorry for having an opinion BH, an exchange of ideas with everyone having their say can only be useful to Rocks in helping them find a workable solution:wink:

:doggie:
 
Nope - sorry, it doesn't work...not for me anyway...

Just logged in, (the pop-up is more user friendly btw so thanks John) but said something about the item of jewellery reminded me of something else, Emma saw it and laughed and there was a nice little convo about it, then somebody switched one of the posts to the other room, making it disjointed and confusing. We were talking about the jewellery FGS!!

So now having seen it in practice, I do object strongly to an innocent remark being switched because someone thinks it's not about the jewellery, when it was, and only following a train of thought. This is ridiculous and ruined the conversation so I logged off.
 
jacky said:
Nope - sorry, it doesn't work...not for me anyway...

Just logged in, (the pop-up is more user friendly btw so thanks John) but said something about the item of jewellery reminded me of something else, Emma saw it and laughed and there was a nice little convo about it, then somebody switched one of the posts to the other room, making it disjointed and confusing. We were talking about the jewellery FGS!!

So now having seen it in practice, I do object strongly to an innocent remark being switched because someone thinks it's not about the jewellery, when it was, and only following a train of thought. This is ridiculous and ruined the conversation so I logged off.
Click to expand...


Oh dear Jacky, just highlights the fact that if the Mod route is implemented, they must be just as aware of what's appropriate chat as the chatters!
:doggie:
 
Jacky, I have just logged out too having only been logged in a few minutes as I was confused and annoyed when a perfectly innocent post was removed.

A comment was made about an item of jewellery and the presenter picked up on it and also made a comment...all very light-hearted. I had just logged on and happened to know something which I felt was relevant and of interest following on from the comments being made on air and in chat (although admittedly not directly about jewellery). Some of the posts were removed and it was most disjointed to say the least.

If I have to think and consider everything I post, I may well not bother at all.

Incidentally, a day or so ago, someone at Rocks decided it would be very funny to set my username as a disallowed word in chat. Every time anyone typed my name it was replaced with a row of "stars"! Yes, I can have a laugh with the rest of you but this particular "joke" went on a day or two too long and lost its amusement value.

Time I think to have some sort of continuity and set out some parameters.
 
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jacky said:
Nope - sorry, it doesn't work...not for me anyway...

Just logged in, (the pop-up is more user friendly btw so thanks John) but said something about the item of jewellery reminded me of something else, Emma saw it and laughed and there was a nice little convo about it, then somebody switched one of the posts to the other room, making it disjointed and confusing. We were talking about the jewellery FGS!!

So now having seen it in practice, I do object strongly to an innocent remark being switched because someone thinks it's not about the jewellery, when it was, and only following a train of thought. This is ridiculous and ruined the conversation so I logged off.
Click to expand...

Hi Jacky :1:.... it's probably the lurking phantom poofer!!!:33:

Mirabelle.
 
Mirabelle said:
Hi Jacky :1:.... it's probably the lurking phantom poofer!!!:33:

Mirabelle.
Click to expand...

'ere - whose moderating the moderators?

Seriously, I nipped in a couple of hours ago, chat was totally disjointed and yet another overly familiar auction. Nipped straight out again.

Argey

(Ah well - I have bought a beautiful Tahitian pearl ring for ME from the "dark side" in the sale. On Rocks I probably would have frittered the money on bits and pieces for everyone else )
 
Hooray chit room has gone!!!!

:1: "I have just noticed the chit room has now disappeared!!!!!!
and its back to one room again....I'm so glad...

Thanks Steve, Sarah & John :1:

Mirabelle.x
 

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